Terms of service

STORM eSIM – Terms of Service

STORM eSIM provides data-only eSIM services for compatible devices.

1. Service

Our eSIM plans provide mobile data only. Unless specifically stated otherwise, they do not include a mobile telephone number, voice calls or SMS services.

2. Coverage

Plans are sold as either UK Only or UK & Europe. Coverage, network availability and speeds can vary depending on location, network conditions, device compatibility and local network availability. 4G or 5G availability is not guaranteed in every location.

3. Data validity

STORM eSIM plans are valid for 12 months, subject to the specific activation and validity conditions stated for the plan purchased.

4. Device compatibility

Customers are responsible for checking that their device supports eSIM and is network unlocked before purchasing.

5. Activation

Customers will receive the information required to install their eSIM, which may include an SM-DP+ Address and Activation Code. These details should be kept private and entered exactly as supplied.

6. Do not delete your eSIM

Once installed, customers should not delete their eSIM unless instructed to do so. Activation details may only be usable once, and deleting an installed eSIM may prevent it from being reinstalled.

7. Data usage

Data usage is determined by the device and mobile network. Once the purchased data allowance has been used, additional data will require another applicable plan or top-up where available.

8. Refunds

Refunds and cancellations are handled according to our Refund Policy. Nothing in these terms limits your statutory rights under UK consumer law.

9. Acceptable use

The service must not be used for unlawful, fraudulent or abusive purposes. Service may be restricted where required by law or by an underlying mobile network provider.

10. Support

If you experience an activation or service problem, please contact STORM eSIM with your order details so we can investigate.